ANA LUCIA ORTIZ
Bis 2020, Customer Service Supervisor, LATAM Airlines Group S.A.
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Degree in Business Administration & MBA. Management Consultant. Academic Coordinator. Teacher in Business Administration. Learning & Training Coordinator. Customer Service Specialist in the Airline Industry
Werdegang
Berufserfahrung von ANA LUCIA ORTIZ
Bis heute 5 Jahre, seit Juli 2019
ASESSOR
SOLUCIONES AL CONSUMIDOR & PYMES
Assessor in Planning and Organization. Specialist in analysis, creation, and development in design & structure of organizations, processes, and procedures.
8 Jahre und 1 Monat, März 2014 - März 2022
Professor and Career Coordinator
ITEC
7 Jahre und 10 Monate, Okt. 2012 - Juli 2020
Customer Service Supervisor
LATAM Airlines Group S.A.
Supervise a 10 people passenger service team to deliver a consistent standard of service. Monitor and Oversees the Check-in, ticketing, Lost and Found, and handling operations areas. Ensure to achieve on-time performance during each flight. Maintain effective relationships with airport representatives. Analysis, implementation & training on the company procedures. Manage contingency situations, and ensure passengers´ special requests Use of the systems: Sabre Interact Res/Airport. Zendesk. Basic SAP
Ausbildung von ANA LUCIA ORTIZ
4 Monate, Sep. 2022 - Dez. 2022
International Business Administration
KLU
Sprachen
Englisch
Fließend
Spanisch
Muttersprache
Portugiesisch
Gut
Deutsch
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