Abhishek Bali

• Monthly Qualitative analysis to recognise the root cause behind customer complaints. • Product owner for scrum team to improve CS and Managed Projects with Agile methodologies. • Constructed reports to present the major issues impacting CSAT. • Formulated solutions that can offer better user experience and increased the CSAT by 30%. • Collaborated with Product Managers and other teams to enhance the user experience. • Coached team members & Presented the CX team in new employees onboarding sessions.

• Administered the CRM system of the company • Developed strategy to migrate and implement the data in new CRM tool. • Conducted weekly performance board of the Sales operation & strategy team.

• A SaaS and Hardware Telematics sales operations experience. • Administering the CRM tool for the sales team. • Presenting introductory session of the CRM software to new users in the company and C-level executives. • Conducting quarterly performance audit of the team. • Building monthly sales report for C-level executives.

1. Customer Support for Aviation Engine Industry. 2. Managing Customer Services Critical and Key Performance Indicators. 3. Managing and mentoring newly recruited employees and leading positive productive output. 4. Product and Process Consultant. 5. Engaging new recruited employees and motivate them for work and opportunities. 6. Supervise and sharing feedback on monthly work performance. 7. Conduct Quality Audits.

1. An e-commerce startup help by TVS Motor Company. 2. Led the whole product catalog team of the company from data entry to uploading of the products to all the channels for sale. 3. Manage the technical complaints of the corresponding products regarding the compatibility of the same with regarding vehicle 4. Maintaining and updating the supply cost of the products. 5. Categorization of products with the vehicles compatibility. 6. Managing After Sale Queries from customers regarding product