Adem Dedic

Reviewing all internal systems and processes according to Daimler AG Marketing initiatives ensuring brand guidelines are maintained Creating operational structures and policies Managing planning for facilities, bays, equipment, tools, diagnosis etc. Ensuring financial and KPI data fulfillment (wholesale-retail) Managing technical support MBC, CV and smart Monitoring Daimler AG quality and service standards Monitoring dealer network Aftersales KPI's and workshop performance

 Managing processes in Technical department Mercedes Benz, Chrysler, Jeep, Dodge and Mitsubishi Fuso.  Organization and control processes in after sales activities  Supervised the implementation of warranty processing systems and maintained the correct warranty process for dealer network  Ensure retailers know of and utilize available resources to achieve Daimler AG after sales standards and professionally handle customer needs  Maintains system parameters  Planning, controlling and supervising p

 Organization of warranty quality processing in MB authorized service network  Informing, monitoring & maintaining Daimler AG Warranty Guidelines  Discussing & communicating with Daimler AG any technical issue related to Warranty  Supervising warranty personnel processing claims on wholesale level  Managing and training of dealers warranty personnel  Providing technical support and solutions to dealers on technical issues including on-site technical assistance to achieve high Fixed First Visit 

Measurement science-Metrology

Production Technique and Cybernetics