Agnes Seiler

Innovation, Business and Partner Development, Networking, Organization, multi-languages

Assessment & expansion of Partner landscape including Ecosystem Business development in focal areas (AI / SAP HANA). Responsible for Partner enablement, skills building, sales & marketing initiatives. Assisted Partners to use incentives, offerings, tools & programs to achieve quarterly targets. Close interlock with European, regional and local brand, technical and channel depts. Ensured high partner satisfaction/ NPS, cultivated trusted relationships and helped resolve conflicts.

Daily business support to Swiss & Austrian Partners and Distributors. Initiated bi-monthly ‘Power Energizer’ enablement sessions in both countries. Managed/reported promotional/backend budgets including sales-out, offerings & incentives on monthly/quarterly basis. Designed special Partner Sales Incentive Programs with Distributors. Created promos and offerings for European partners. Close collaboration with CH & AT Partners, IBM Partner Managers, local brand leaders, European Channel & Brand Management.

Developed new business ideas with various important ISVs in Swiss marketplace. Organized validation/system/ benchmark performance tests for SW developers in various competence centers: Zurich, France, UK, USA. Organization of required HW & SW, technical specialists & sales support. Initiated & managed 2 large ‘Linux@IBM’ Events in Zürich. Acted as country Focal Point for Open-Source Linux within HW Group. Initiator of the IBM Linux Center within the Innovation center in Zurich. Growthplans with Partners

Design and execution of marketing campaigns and activities with ISVs (Application Developers) and HW Partners. Set up of Business Development (Growth) plans for local Power HW Reseller Partners (global coordination required)

Successful closing of customer complaints and escalations (HW and System SW). Analysis of customer situation and set up of required critsit team. Customer communication and visit together with Account Executives and technical specialists to help ensure maximal customer satisfaction

Product Management Lowend Servers (iSeries). Gathering of European requirements for Lab in Rochester Minnesota, USA. Responsible for announcement documentation, pricing, offerings, etc. Collaboration (home-office) in a virtual team (US, Europe, Latin America). Creation of a European concept for stocking iSeries Servers at major Distributor sites.

Product Manager for Midrange Server Software for the DACH/CEE region: Timely gathering and evaluation of product requirements and change requests. Announcement of new pricing concepts (user-based pricing), preparation of sales documentation and presentation of products at regional announcement events. Preparation of marketing campaigns, design of migration offerings. Replacement of Manager during absences.

Announcement of new software / products in Switzerland. Contract negotiation, procurement and sales support for external Application Development companies (including Graphical User Interface Tools) and products. Project Lead (evaluation/ selection/implementation/ coordination with IBM factory in Italy) for announcement/shipment of new hi-speed OEM modem for all Swiss AS/400 Server deliveries.

1 year of basic internal sales and marketing courses, extensive technical education for S/36 & AS/400. Technical support to customers via the official IBM Midrange Hotline Support Desk. In 1989, I was a Midrange Systems Engineer within a dedicated support team for Government Customers where we dealt with general problem analysis & solution implementation, release changes, office set-up & backup concepts, PC attachment, set-up of communication betw. Midrange & Mainframe, S/36 to AS/400 System Migrations.