Agnieszka Bas-Wlodarska

Main duties: - Processing orders and quotations by ensuring high quality and delivery time - Communicating with customers via phone and e-mail in English, German, Polish and Czech - Managing customer claims - Ensuring adherence to Customer Service team guidelines and procedures - Communicating with global suppliers to increase customer satisfaction - Communicating with respective Country Sales and Inhouse Sales representatives in order to solve special customer requirements and requests

Main duties: - Customer advisory and sales - Performing cash transactions at a scanner terminal with an EC terminal as well as processing of vouchers and discount coupons - Processing of goods return, exchange and complaints handling - Independent execution of the cash settlement - Goods receipt, entrance control, price marking and securing of the goods - Promotional product presentation and conversions to actions

- Sale of on foreign markets - Customer support and communication in English, German, Polish and Czech - Creation of offers and online auctions - Conduct competitive and market analisys - Technical Support - Sales and after-sales customer service (including invoicing, processing of complaints, customer surveys) - Work on sales internet portals and price comparison portals, as well as in Internetshop - Creation and maintenance of customer databases - Administration the company profile on Facebook

- Preparing quotations and calculations - Processing orders, determination of suitable transport solutions and consideration of customer requests - Planning of the transport - Freight forwarding and transport processing including inform the customer about the transport route and the expected arrival times of the shipments and, if necessary, organization of the storage and temporary storage

- Customer advisory and sales - Performing cash transactions - Contact with suppliers and purchasing based on sale-analysis, goods receipt, entrance control, price calculation

International Management