Agnieszka Krowinska

- first contact for the artists - resolving problems, answering questions - updating the information on the website - planning future events - builduing internal knowledge base

-coordinating the job of 7+ junior agents during the shift - train new agents - resolving the escalations

- personal adviser for about 30-40 clients based in Germany - responsible for matching the employees profiles with the client's expectations - providing the initial information about our services - managing the documents - solving problems that occur during the contract - helping with any other issue related to the services

- first point of contact for QVC employees seeking technical assistance over the phone or email - perform remote troubleshooting and I was determining the best solution based on the issue and details provided

- managing large amounts of incoming calls (in German) - handling complaints - from basic one to more complicated - providing appropriate solutions for occuring problems - canceling orders - helping customers with any issues connected to using the website

- coordinating the process of delegating employees abroad - responsible for presenting the job offers - looking for a matching profile - organising the logistic part of abroad work for the employees. - personally responsible for about 40-60 offers - had daily contact with partners from Germany (including Linara GmbH) - dealing with day-to-day problems occurring during the delegation - keeping the schedule - taking care that te working conditions and quality are on the highest standards

- organizing free time for kids mainly through sport activities - teaching basic skills in strenght training and climbing - planning the workout plans

-helping with 4 projects -gathering data and documents - updating the information on the website - recruiting the participants

-Organizing the upcoming event in London - gathering data - contacting partners via phone and e-mail -recruiting participants - organising the event on the spot as well as extra activities for participants