Ahmed Ghliss
Angestellt, Customer Support Engineer, Sauce Labs Inc.
kreuzberg-friedrichshain, Deutschland
Werdegang
Berufserfahrung von Ahmed Ghliss
Bis heute 5 Jahre und 8 Monate, seit Nov. 2018
Customer Support Engineer
Sauce Labs Inc.
- Troubleshot Selenium and Appium tests on real mobile devices, virtual devices, and virtual desktops - Created automated Selenium/Appium tests to reproduce issues for bug reports
2 Jahre und 1 Monat, Okt. 2016 - Okt. 2018
Technical Support Engineer
smartTrade Technologies
Provide technical/functional support for FX . Act as the first point of contact of the Front Office for support (bug fix, request, incident). Troubleshoot, diagnose (analysing FX modules event logs), manage and resolve all customers problems. Monitor all application or system malfunctions and failures, monitor the connections with the liquidity providers and clients (Nagios) Technologies : JAVA , JMX , JIRA , FIX Protocol , Forex Trading system
1 Jahr und 1 Monat, Juni 2015 - Juni 2016
Software Support Engineer
Tek-Experts
Troubleshoots performance bottlenecks and pinpoint areas to resolve the issues. Collaborate with feature development teams to resolve anomalies.
1 Jahr und 2 Monate, Sep. 2012 - Okt. 2013
Technical Support
Convergys
Providing troubleshooting and Guarantee the satisfaction of the customers of Orange France: Problems related to computers, internet, web, TV…)
Ausbildung von Ahmed Ghliss
10 Monate, Sep. 2014 - Juni 2015
Master Degree 1 in Marketing Customer Relationship Management CRM
Faculty of Economics and Management of Sfax -Tunisia
2 Jahre und 10 Monate, Sep. 2008 - Juni 2011
Bachelor's Degree in Business Informatics: Informatics Applied to Management
Higher Institute of Management , ISG, Tunisia
Sprachen
Englisch
Fließend
Französisch
Muttersprache
Arabisch
Muttersprache
Deutsch
Grundlagen