Ahmed Habib
Angestellt, Cloud Customer Service Delivery Manager, Orange Business Services
Cairo, Cairo Governorate, Egypt, Ägypten
Über mich
Business-oriented Customer Service Delivery Manager with six years of experience focused on increasing Business and Service Management Experience. Diligent and methodical with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial and business acumen, offering strong people management skills and diverse operational and Service focused management expertise.
Werdegang
Berufserfahrung von Ahmed Habib
Bis heute 2 Jahre und 2 Monate, seit Mai 2022
Cloud Customer Service Delivery Manager
Orange Business Services
Transversally leading the delivery of the managed IT services inside and outside OCB and OBS, responsible for building, running and continuously improving the end-to-end delivery model for customized solutions.
1 Jahr und 8 Monate, Okt. 2020 - Mai 2022
Customer Service Manager
Orange Business Services
Holds accountability for the Quality of solutions provided to Customer, Acts as the customers' primary point of contact and escalations.
2 Jahre und 2 Monate, Sep. 2018 - Okt. 2020
Service Desk Operations Manager
Orange Business Services
Managing the dedicated service desk for the largest OBS Swiss customers (Japan Tobacco International)
2 Jahre, Okt. 2016 - Sep. 2018
Incident Management Specialist
Orange Business Services
Diagnosing fault-related network and security incidents as well as other provided services (Office 365, Skype, Riverbed, Security and CRW)
Sprachen
Arabisch
Muttersprache
Englisch
Fließend