Ajay Somani
Angestellt, Network Operation Engineer, NICE Systems
Pune, Indien
Werdegang
Berufserfahrung von Ajay Somani
Bis heute 7 Jahre und 5 Monate, seit Feb. 2017
Network Operation Engineer
NICE Systems
Troubleshooting Alarm triggered in NICE voice recording systems and Perform MACD of Extensions to be mapped in NICE recording systems. Works on NICE architecture, Incident & change Management. Ensured SLA's are achieved and client expectations are met (or exceeded) Proactively used monitoring tools (alarms, trending graphs) to determine production issues. Use of monitoring tools to diagnose and troubleshoot network failures.