Aleksandra Kudriavtseva

• Be available to receive any new calls at start of shift, Ensure consistent productivity and quality of service • Meet SLAs and individual KPIs, maintain customer satisfaction, Ensure that all tickets are logged and assigned according to the account's procedures, Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call, Handle and assist second level teams with problem determination

Translator from Russian to English and Italian and vice versa.

Tennis coach and sparring partner (part-time) to coach children and adults, groups of 10-20 people, organization of small tournaments Children age from 4 to 16 Adults age from 18 to 60