Alex Neukirch
Angestellt, IT Support Specialist, OVHcloud
Wroclaw, Polen
Werdegang
Berufserfahrung von Alex Neukirch
Bis heute 5 Jahre und 3 Monate, seit Apr. 2019
IT Support Specialist
OVHcloud
- Handling customer requests via e-mail, telephone, chat, internal system of applications - Active participation in internal training and continuous improvement of knowledge and skills necessary to perform duties - Keeping customers updated on the progress of an investigation and its resolution - Diagnosing and troubleshooting IT problems - Cooperation with 2nd Support Line and Run Team
5 Monate, Okt. 2018 - Feb. 2019
Service Desk Analyst with German and English
UBS
- Resolving IT support requests - Maintaining IT documentation - Maintaining service records
1 Jahr und 7 Monate, März 2017 - Sep. 2018
Senior Service Desk Specialist with German and English
Hemmersbach GmbH & Co. KG- Taking ownership of problems and proactively resolves technical problems - Understanding, analysing and helping to identify the appropriate solution - Identifying and explores opportunities for service and business improvement
Ausbildung von Alex Neukirch
3 Jahre und 10 Monate, Sep. 2009 - Juni 2013
Middle School
Zespół Szkół Zawodowych Im. Józefa Lompy W Oleśnie
Sprachen
Polnisch
Muttersprache
Deutsch
Fließend
Englisch
Fließend