Alexander Osetskiy

- Improved educational processes, such as enrolment and scheduling - Designed a collaborative website and tracked the content - Performed user acceptance testing - Supported digital customer experience - Resolved a number of problems the Centre experienced in communicating relevant and timely information to relevant audience

- Investigated and compared international best practice processes - Discovered gaps and weaknesses in the government system - Elaborated principles, structure and workflow for the new processes - Coordinated requirements and outcomes with stakeholders - Prepared reports and provided presentations to management

- Implemented and documented quality management system - Implemented risk management process - Monitored legal requirements changes and controlled addressing them - Trained staff on the new processes - Conducted regular internal and external audits - Consulted a supplier on quality issues (Roesys GmbH, Germany) - Assisted the company to receive permissions to deliver its systems to Europe, USA and China markets - Supported NPI of computer tomography systems in collaboration with Philips Healthcare

- Implemented and documented quality management system - Established all key procedures, templates and responsibilities - Implemented new processes on the continuous basis - Arranged systematic activities related to defect records and correction

- Developed test plans and test cases - Implemented system tests - Documented end-user materials - Analysed and tracked customer issues