Alexandru Martinas

Manage communication and relation between Supplier and Customer Follow up and monitor the delivery schedule on time  Provide support to the team on the material planning status  Managed shipment process to customers  Responsible for correct administration of information, in terms of confidentiality  Managed system setup of Purchase and Sales Order  Managed order process and Operations Team  Train and coach Customer Service Specialists  Responsible for the project material planning

 Managing and monitoring project KPI's as per SLA  Training, coordinating, motivating and providing support to the Team Leaders  Preparing, submitting and presenting periodic reports to the client  Performance evaluation and initiating training procedures for the employees  Monitoring, team evaluation and providing constant feedback  Managing difficult situations in the relationship with clients  Supervising the correct application of procedures and work instruction

 Provide accurate and complete information on company’s services and products  Processing changes on customer accounts, providing assistance and advice on handset and network settings  Resolving customer complaints about products and services  Promoting and selling products and services on the phone  "Fellow" - coaching and support for new employees  Support for all customer service team  Recording calls into the database

Financial Analysis