Alok Palshetkar

As the Sr. Service Advisor I was: - Responsible for the entire operations in the region including sales, promotion, and service. - Responsible for carrying out the technical work on the car at the workshop. Quality checks of vehicle post-repair. - Responsible for scouting and on-boarding new vendors (workshops) for the company’s network.

As an employee of Motomojo, I carried out duties such as: - Arrange car pick-up, supervise the work at the workshop and deliver the car back to the customer. - Attending customers, understanding service requirements, educating about their concerns, advising them about other car issues they are unaware about, giving estimates. - Scouting for new partners for developing the business network.

My responsibilities during my work as a Service Advisor included:- 1. Greeting customers and scheduling service appointments. 2. Cataloguing customers concerns and comments. 3. Writing service orders and descriptions of problems and repairs. 4. Translating customers’ repair problems into standard repair terminology. 5. Explaining repairs to customers. 6. Test-driving vehicles to confirm service repairs. 7. Estimating the cost and time needed for repairs. 8. Handling customer complaints.

During my time at Speedfam, I worked closely with the Customer Support Department and the Sales Department. Some of the key duties with my time at the Customer Support were carrying out research on new lap plates to be launched by the company, whereas in Sales department I was responsible for marketing company’s brand by distributing company catalogue to various prospective clients via e-mail.

Assisted in administrative activities within the After-Sales (Service Training) Department.

Global Brand Management, Applied Marketing Research, Sales & Pricing, Current Issue in International Marketing