Amandeep Singh Sabharwal

• Delivering exemplary customer service to my key territories & key customers. • Currently covering most of the Scandinavian territory and key accounts such as Astra Zeneca, Lundbeck and a few other non-profit accounts. • Supporting the Inside Sales team with lead generation and with generating sales quotations • Co-ordinating drop shipments for another set of big customers such as Envigo UK, Viroclinics Biosciences B.V., Sanofi Pasteur SA, Merck, Charles River Laboratories etc.

• Managing customer inquiries for all Sedo’s products and services and ensure timely resolution for same • Maintaining solid email, chat and phone workload while keeping a balance working on other internal projects • Coordinating/ liaising with various departments to resolve all technical and operation issues • Monitoring customer care goals and develop improvements in customer care services including creating Knowledge Base for Sedo’s internal use in Jira Confluence system

• Monitoring client activity, identifying fraudulent behaviors, flagging suspicious accounts using all available sophisticated tools • Determining if accounts should be suspended, bids blocked, transfers cancelled or financial repercussions are required • MARKETPLACE: monitoring auctions; reviewing client activity including purchase history to determine potential risk and the legitimacy of bids • TRAFFIC MONETIZATION: researching and analyzing all possible aspects of traffic behavior

All necessary administrative duties like managing and assigning duties to staff. Liaising with the Airlines, selling and issuing tickets to the customers

• Managing, assigning job to staff, conducting meetings and motivating staff to operate efficiently • It also involved Staff Performance appraisals & manage human resources. • Handled necessary administrative work like price-fixing, ordering of stock and profit obtained • It also involved planning development and implementation of policies, advert strategy to maximize the sales of products and services • Develop and coordinate marketing communications programs to meet the company’s goals