Ing. Ana Carla Sales Chaves

- Set key performance indicator for S&OP (Sales and Operation Planning) - Daily and weekly schedule execution for general cargo - Calculation and build up of causes of losses - Support in defining and monitoring loss response - Negotiation with internal and external clients of losses liability Main achievement: - Respond technically to the demands of National Land Transport Agency (ANTT in portuguese) for general cargo transportation avoiding fines and assessments.

• Supervise execution of health and safety management contracts and related areas; • Analyze health and safety indicators and propose risk mitigation actions; • Identify needs, develop and manage implementation plan for improvement projects; • Develop and standardize health and safety procedures. Main achievement: - Optimize labor mobilization processes by reducing contractors' time from 45 to 15 and then to 02 days.

• Manage KPIs of information security services contracts and do QoS of project products; • Raise customer requirements (VoC) and requirements for solution proposition; • Develop and manage project execution plan, including scope, changes, schedule and risks, adapting agile methods or PMI framework; • Coordinate execution and prioritize projects, interacting with IT and user areas involved (internal and external clients).

Project management, operational research, economics engineering, logistics.