Ander Bermejo Zunzunegui

Managing Customer, Supplier and Internal Complaints • Assure completion according to TE rules and response times • Classifiy into technical / commercial complaints • Issue Q-notifications in SAP • TECHS database • Route / assign and follow up root cause (RC) analysis and corrective actions (CA) • Perform Containment Actions • Support process-owners • Generate 8D & other reports • Customer assistance to avoid line-downs • Maintain customer platforms (like GQRS-C, COVISINT)

Product RMA coordinator is accountable for receiving, investigating, administration and internal coordination of customer supplier product quality claims in a timely and accurate manner. Position also maintains the tracking system and provides regular SCARs reporting. He deals with RMA issues whenever necessary and overseas and coordinates the activities with the CAC & material return inspectors. Position is also accountable for coordinating with all departments in a professional way

Master data, database maintenance, control and accuracy of data collected.

Junior CusJunior Customer Care Manager 2nd Level, guidance and assistance of the European customers, orders entry, manage and analyse complaints and support logistics department.

Export department assistant, technical bureau, prepare estimates, deal with European customers, research of new customers, administrative tasks, and logistics.

Section chief (Water sports: Surf, Bodyboard, Swimming, Sailing and Diving), marketing manager, hiring and training the staff, selection of sales items, deal with clients, manage and analyse complaints.

Administrative tasks

Shop assistant, deal with the customers, manage and analyse complaints.

Export department assistant (Traineeship), technical bureau, prepare estimates, deal with European customers, research of new customers, administrative tasks, and logistics.

Export department (Traineeship), technical bureau, prepare estimates, deal with expositors and visitors, research of new clients, supporting the organization and management of the different international fairs.

Generaldirektion. Erasmus Studienjahr (2005-­‐2006) an der Universität Pierre Mendés II (Frankreich)

Industrial Management