Andrea Valarezo
Angestellt, Workday HCM Consultant, Kainos
Buenos Aires, Argentinien
Über mich
Workday HCM Consultant, leading the Application Managed Services team in Argentina. Combining my passion for foreign languages (specially German, English), for learning new technology and people management to deliver customer satisfaction. Working on Workday configurations on a daily basis and also to develop the team, processes and procedures. Certified in Workday HCM, Compensation and Advanced Compensation. Other areas of expertise: HR Shared Services, HR processes, Recruiting and Team management. Experience working for Germany, Switzerland, Austria, the US, Ecuador and Argentina.
Werdegang
Berufserfahrung von Andrea Valarezo
•Region lead for AMS in Argentina •Ticket assignment and coordination •Monitor team's SLA's •Provide consultation on Workday best practices •Understand customer needs, configure and test different scenarios in Workday (HCM, Compensation and Advanced Compensation) •Ensure Workday solutions promote simplification, accuracy and an increasingly higher level of productivity for users •Identify opportunities for process optimization
• Team lead tasks with 26 employees in charge • Ensure career plan and development for team members • Serve as main PoC for stakeholders • Resolve and manage escalations • Research inconsistencies, analyzing, diagnose and resolve issues • Internal Recruiting (Screening, Interviews and Offer) for candidates • Implementing plans to meet SLAs • Identifying opportunities for process optimization
• Team lead tasks with 18 employees in charge • Career Counselor / People Lead role including performance evaluation and feedback • Regular and Ad Hoc conference calls with the client for issues solving, escalations and special cases (German and English) • Resolve integration issues between Workday and SAP • Organization and process assignment of the team in order to meet the Service-Level Agreement (SLA) performance • Analisys of reports/metrics and team capacity
• Operational coordinator of the SAP and Career Counselor teams with 7 employees in charge • Supervise timeliness and accuracy of operation delivery of the team • Data analysis of excel and SAP reports • Create macros, workflows, sharepoint lists, microsoft access files, to automatize and improve timings of manual processes • Guide the team during the SAP-Workday transition • Organize status meetings with the team
• Responsible for the Career Counselor Assignment Process team with 2 employees in charge (German and English) • Accountable for internal HR processes (Onboarding, Leave of Absence, Transfers, among others)
1 Jahr, Juni 2016 - Mai 2017
Account Executive
Kallpa Tour
• Responsible for the quote and sale of customized travel itineraries of Argentina and neighboring countries for tourism operators in USA, Europe, UK and Australia • Document translation ENG<->SPA and SPA<->GER • Assistance with emergency phone number / On call 24 hours
10 Monate, Aug. 2015 - Mai 2016
Travel Consultant
Tangol Tours
• Design, quote and sale of customized itineraries to local and foreign passengers and agencies • Preparation and submission of promotional packages • Customer service (individual or corporate) in English and German
4 Monate, Apr. 2015 - Juli 2015
Intern
Ecuador Embassy in Argentina
• Data analysis, comparative charts • Project organization for ecuadorians living in Argentina • Data entry, consular services • Assistance to the Consul General
1 Jahr und 1 Monat, Feb. 2014 - Feb. 2015
Travel Consultant
Latin Roots Travel Company
• Responsible for the design, quote and sale of customized itineraries for Ecuador • Customer service (individual or corporate) in English and German • Billing • Boking of Hotel reservations, cruises, lodges, tourism programs • Account management in the absence of the General Manager • Follow post-sales customer/client feedback • Update of provider rates, customer database and social media management (FB, Twitter, YouTube, Web)
4 Monate, Mai 2012 - Aug. 2012
Project Assistant
Synergy Consulting & Social Responsibility
• Assistant director • Planning and development of projects in Latacunga, Ecuador • C3 methodology • Interviews, planning and ppt. presentations for strengthening workshops for vegetables associations in Latacunga • Reports and conflict resolution
4 Monate, Juni 2009 - Sep. 2009
Team Member
Valleyfair
• Direct selling • Food preparation • Inventory • Team work
4 Monate, Juni 2008 - Sep. 2008
Team Member
Valleyfair
• Cashier • Customer service
1 Jahr und 10 Monate, Sep. 2006 - Juni 2008
Junior Assistant
Baselpharma S.A.
• Administrative assistant • Accounting responsibilities, reports, billing, cash control • Reception • Training for New Joiners
International Business internship (Export, Import and Accounting)
Ausbildung von Andrea Valarezo
2010 - 2013
Multilingual in International Business and Relations
Catholic University Quito Ecuador
2 Jahre und 3 Monate, 2006 - März 2008
Business Administration and Economics
German School Quito
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Fließend
Portugiesisch
Fließend
Französisch
Gut