Andrew Funnell

Responsible for all IT support issues, projects and budgets relating to the Madrid office. Since my transfer, the office expanded from 15 to 45 people, new businesses were started and we relocated to new offices. In addition to my responsibilities directly affecting the Madrid Office, I was also responsible for managing technology in the Amsterdam and Tel Aviv offices which required regular travel to meet with the local business heads and providers.

Promoted from PC Support Analyst in April 1998 reporting to the IBD European IT Director. I was responsible for the smooth running of the PC Support team with 6 junior engineers reporting to me, providing our users with a prompt and high level of support. My responsibilities included; providing remote access solutions for laptops, home PCs; creating and moving user accounts; maintenance of the support rota and holiday schedule; assigning projects, tasks and balancing workloads, training new engineers.

Promoted from PC Support Team Leader in November 1999, my responsibilities included; Evaluating and packaging, using Wininstall, new software applications; installation and migration of new applications; trial and specification of new PCs, Laptops PDAs etc; liaising with Bankers and the heads of the various business units to establish and set requirements for new technologies.

Working in a team of three providing hardware and software support to the Investment Banking division.

Providing a full level of support from hardware, software and network maintenance and installation to pre-sales technical support to a viariety of customers and corporations

Servicing and maintaining British Telecom’s Computer Systems in the Southern Home Counties of the United Kingdom