Andrew Long

Responsibilities include: Cultivating and managing 30+ merchant accounts and maintaining a sound overview of the current integration status to assure customer satisfaction Serving as a liaison to various internal departments to solve complex technical issues and assuring that the issues are addressed in a timely manner Supporting e-commerce businesses at the technical interface level and installing APIs Providing technical support to merchants, sales teams and partners via phone, in-person, and email

Process inbound and outbound calls to and from international companies, scheduling appointments and addressing questions and concerns Handling customer relations through active correspondence Other administrative duties as assigned

Managed installation and service projects Engineered specific design plans for securing facilities utilizing access control, intrusion alarm, and closed circuit television systems (CCTV) Maintained an excellent understanding of innovative products and standards in the security industry Generated and delivered product and service proposals and negotiated sales with existing and prospective clients Conducted site surveys and concluded assessments of current security measures to recommend enhancements

Implemented remote programing alterations for Bosch, Radionics, DS and DMP alarm systems which also included secure alarm and access codes Provided technical assistance to technicians and customers through telephone and email correspondence to resolve problematic technical issues Trained clients and technicians on proper operations of equipment

Performed troubleshooting methods and conducted onsite repairs on advanced video security, access control and alarm systems Responsible for installing safes, vaults, intrusion alarms, access control and CCTV camera systems while maintaining a safe work environment

Liable for personnel and highly sensitive information when conducting operations Supervised communication operations utilizing UHF, SHF, SINCARS and single channel tactical satellite equipment Effectively and efficiently delegated authority in order to meet deadlines Coordinated assignments, planned team operation, trained individuals and evaluated peers on a frequent basis Possess great initiative and display solid leadership under stressful situations

Social Media Effective Business Communication German Marketing and Management Supply Chain and Small Business Management