Andrii Hladushevskyi
Angestellt, Airbnb Customer Service Specialist, Webhelp
Berlin, Deutschland
Werdegang
Berufserfahrung von Andrii Hladushevskyi
Bis heute 4 Jahre und 8 Monate, seit Nov. 2019
Airbnb Customer Service Specialist
Webhelp
Understanding and ramping up core work, by maintaining rapport with community members and other team members Recognising case type/severity while de-escalating crisis and managing other people’s emotions Understanding policies and their rationale, while implementing them to ensure the best interest of community is satisfied Management of cases with varying complexities Implementation of plans and communicating them in an effective and sensitive manner to individuals needing support
Sprachen
Deutsch
Fließend
Russisch
Muttersprache
Englisch
Muttersprache
Ukrainian
Muttersprache