Ankur Garg
Bis 2004, Computer Science and Engineering, Maharishi Dayanand University Rohtak
New Delhi, Indien
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Über mich
A PMP and ISTQB certified professional, having 16+ years of Experience in Siebel, Salesforce and Oracle CRM Testing and Consulting. Last performed the role of a Sr.Business System Analyst, other roles played so far are Lead QA Consultant, SME, Test Lead, Onsite Test Coordinator, Deployment Executive. Well versed in Test Management and Business Analysis processes and ability to handle projects with Onsite/offshore model with ease. Good communication, analytical and problem-solving skills. A flexible, positive and adaptable attitude towards work with a willingness to learn and grow along with Team.
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Berufserfahrung von Ankur Garg
Bis heute 2 Jahre und 9 Monate, seit Okt. 2021
Senior Business System Analyst
PCCW solutions
Working as Sr. BSA under the AMS Siebel team to provide L3 level support for Siebel and integrated systems, and related activities, incident management, data patching, supporting shakedowns. Other responsibilities include finding RCA’s, creating SOP’s, documenting functionalities and providing support to L2 team.
6 Jahre und 8 Monate, Aug. 2014 - März 2021
Business System Analyst/QA Lead
Equinix Singapore
Last deployed at one of the World’s Largest Data Center provider, Equinix, Inc. Project implementation was done to integrate various Interfaces with Siebel application to support Opty to Quote to Order to Asset to Cash cycle for Data Center Products being offered by Client to its worldwide customers. Initially handled Day to Day Testing activities and later provided SME support for Cross Functional applications to 15+ members in APAC Billing team by liaising with Business users and IT team.
1 Jahr und 2 Monate, Juni 2013 - Juli 2014
Senior Associate
Cognizant Technology Solutions, India
Deployed at Client site, Xerox Services in Noida. As part of that group, I was responsible for handling the Testing activities for new Client Implementations and the Enhancements /CR’s to existing projects in Siebel domain.
2 Jahre und 5 Monate, Feb. 2011 - Juni 2013
Leader Testing
Xerox Services
All the projects handled, were a part of the larger Siebel Transformation Roadmap, which was created by ACS for transitioning its large Clients base from their Legacy applications to Siebel CRM application integrated with its Call Center. The first phase of this road map started with an implementation for the HEINZ Client with 0 UAT Defects, followed by releases for CIGNA, VERIZON, MICHELIN and PGE Clients.
3 Jahre und 2 Monate, Jan. 2008 - Feb. 2011
Leader Testing
Infosys Technologies
Accounts, Contacts, Sales, Marketing, Campaign Management, Lead Management, Analytics, Activities, Pickups, Service Requests, CTI, Integrations.
1 Jahr und 7 Monate, Juli 2006 - Jan. 2008
CRM Integration Testing Engineer
Oracle India
Tested the Integration points between the various CRM Service Products for maximized coverage of 360-degree view of customer. I also handled testing for various projects like CPU Testing for 11i8 to R12, Platforms Testing, RUP’s Testing, Pseudo Testing.
1 Jahr und 3 Monate, Mai 2005 - Juli 2006
Siebel Deployment Executive
CMC Ltd
Siebel CRM-DMS Automotive project dealt with configuration of Siebel 7.5 eBusiness to provide TATA Motors dealers an application aligning to their Business processes of Sales, Service and Spares/Inventory by customizing as per Business requirements and finally to deploy the configured application at client sites. My profile involved the successful implementation of the software and providing user training at 15+ dealer’s sites single handedly.
Ausbildung von Ankur Garg
3 Jahre und 11 Monate, Aug. 2000 - Juni 2004
Computer Science and Engineering
Maharishi Dayanand University Rohtak
Sprachen
Englisch
Fließend
Hindi
Fließend