Anna-Maria Klappenbach

zI plan, create and edit vocabulary and grammar lessons independently and in close cooperation with other members of busuu's Education Team. Since April I am solely responsible for the improvement of the German grammar course, which requires quick wit and good communication skills. The team and I work together closely with Back end, Front end and Mobile developers, designers and marketing professionals.

Assistant to customer service executive at Mercedes-Benz Salzufer Berlin. Administrative and analytical tasks, organisation of meetings and events, taking and forwarding calls, drafting letters to customers, handling files etc.

As cashier I worked at the tills of the local supermarket Kaiser's in Potsdam and was responsible for a smooth and friendly checkout at the tills.

I assisted at Dr. Weinbach's research and other projects. She was head of the Chair of Sociology of Gender at Potsdam University at the time. My tasks predominantly included researching relevant terms, topics and discussions, providing articles and books as well as revising bibliographical references and research results.

Translations of subtitles or short texts as well as voice recordings for customers such as msn.com

- shift scheduling and human recourse management - purchase and disposition of merchandise and goods and the - documentation of business processes - customer service - food preparation - incoming goods, quality control and freshness checks - working on the till/cashing up/daily settlement - opening/closing the store

Campaign Management, Campaign analysis, project management - Diploma awarded in November 2016

Philology, Linguistics, Translations, Data management - degree completed with average grade of 1,9