Anna Hefkova

•Manage to transition AOC and EOC Transaction team and Data Entry team to new location •Training new staff •Solving issues related to work as well as technologies •Stabilizing the post transition

•Managing 4 teams (Rebate team, AOC and EOC Transaction team and Data Entry team) •Responsible for good results •Solving escalation issues •Reporting teams weekly results to Microsoft Management •Working on continues improvements and change requests •Supporting all routine auditing and compliance requirements

•Responsible for transition of all activities to Prague. Learning all activities, work shadowing new team members and managing good results. •Managing a team of 11 people •Monitoring the work load of the team and ensuring resources are available to support day-to-day business activity •Responsible for auditing the team work •Solving escalation issues •Reporting team weekly results to Microsoft Management •Working on continues improvements

•Processing transactional activities on daily basis •Maintenance of process documentation for processes within scope of responsibility •Producing reports as required by client •Team Lead back up

•Monitor and identify delinquent orders •Cooperating with CRSs and DOMs in order to minimize the late order impact •Managing express shipment requests and qualify if they meet the express shipment criteria or not and act accordingly •Close cooperation with the other teams within the “chain”

•Processing overviews of open orders for each customer •Assisted in solving the major problems with the customer orders •Managing important customers of HP •Leading the weekly calls with DOM (Deal Operation Manager) and CRS to analyze the open orders, issues,..