Annabelle Mackenthun

- Administrative activities - Organizational activities - Recruiting: applicant overview, translation and review of CVs, review of job advertisements, communication between company and applicant - Creation of templates - Personnel development & processing of the skills matrix - Cooperation with different departments

- Customer Relationship Management - Order fulfilment and acquisition - Financial controlling and basic bookkeeping - Training new employees

- Customer Relationship Management - Handling complaints and troubleshooting - Responding to inquiries via telephone and email - Documenting incidents, employee attendance and breaks, lost and found and evacuation lists - Selling Tickets

Final grade 1,6 with main focus on: Human Resources Event- and Destinationmanagement Thesis: Shared Leadership as a Leadership Concept in Diversity Management (1,3)

2,6