Aparna Goudicherla
Angestellt, PMO /Operations Executive, Supreme Net Soft Pvt Ltd
Hyderabad, Indien
Werdegang
Berufserfahrung von Aparna Goudicherla
Bis heute 7 Jahre, seit Juli 2017
PMO /Operations Executive
Supreme Net Soft Pvt Ltd
7 Jahre und 6 Monate, Jan. 2010 - Juni 2017
Operations Executive
Tech mahindra
Complete ownership of delivering PMO activities offshore for the entire projects. New Project Creation, tasks, Phases, resource allocation & role creations in Optima task Phase & PO mapping. Extending project dates, Phases, tasks and getting PM, QR & FIC approvals. Proficient in smooth processing of all back-end operations. Deft in coordinating activities as appropriate & preparing internal reports for management. Sound knowledge of preparing MIS reports
1 Jahr und 7 Monate, Juni 2008 - Dez. 2009
Text Chat Support
Bank of America
Maintaining Quality standards as per the desired requirement of the organization. Need to handle the chat with achieving all the parameters. Acted as SPOC for team information in absence of the TL. Need to Focus on Quality, AHT & Away consistently. Need to support the floor when required. nsure that details of 100% of chat/ complaints / queries handled are captured in Customer Complaint Management System..Co-ordinate with other departments for speedy resolution of concerns and complaints.
Ausbildung von Aparna Goudicherla
2 Jahre und 10 Monate, Juni 2005 - März 2008
Bsc Computer Science
Ideal Degree College For Women
Bsc Computer Science- Mathematics, Computers and Statistics