Areke van Weperen

* Onboarding and training corporate clients via tailored workshops * Providing interdepartmental work-around solutions to clients' requirements and problems

* Responsible for NPA (NPP) management, creation of inter-departmental template, working instructions, coordination, improvements * Creation and deliver of online and onsite company-wide NPA training * Internal audit coordinator * Support shaping and editing (Enterprise) Risk policy and strategy * Set-up and support maintenance Product Market Catalogue

* Daily back-office processing and fixing of SEPA and SWIFT payments via in-house systems and 3rd party technological solutions * Daily communication with external banks * Project lead for creating, maintaining and restructuring multi-team processes with focus on risk and controls * Team reporting to management * Support implementation Instant SEPA; administration (liaising with EBA, SIA, EPC, BuBa) and testing (RT1, TIPS, Postman, Jira)

• Responsible for defining requirements, redesigning and implementing a documentation system as per new compliance regulation • Continuous improvement of efficiency and automation of transactions-related topics via waterfall and Agile based project management • Top trainer of team members • Developing a unified payment provider setup for global transaction management • Daily processing and troubleshooting of EMEA banking transactions

• Provide first-rate customer advice on a broad range of complex queries related to, but not limited to billing, finance, IT and legal • Full contract management of all Dutch borrowers, investors and credit projects • Responsible for fraud checks for the underwriting team • This was a completely new position: Establish internal and external procedures specifically for the Dutch market

*Implementation and optimisation of team-wide procedures and controls *Sales approvals and reporting up to $100 K via credit risk analysis of customers through engaging relevant departments and research *Resolving and analysing billing and payment queries and account reconciliation *Reconciling posted cash and providing daily reports to management *Internal audit assistant *Communication officer and project manager of EMEA branch of Bentley Charity Foundation

• In-depth investigation of payment queries: fraud checks, chargeback, unable to apply, beneficiary claim no receipt, account reconciliation, amendment, backvaluation, direct debit. Resolutions of queries via multiple departments, banks, clearing houses, customers world-wide • Organising interdepartmental training and communication, training of team members • Analysing, improving, implementing, monitoring team procedures for customers world-wide. Basic due-diligence • Mentor interdepartmental project

• Providing quick solutions to time-sensitive pending live high value payments, mainly due to non-compliance with established (security) procedures, follow-up with multiple departments world-wide. Application of fraud checks, compliance procedures. • Investigating and solving structural problems with (recurring) cash-flow / payment issues through analysis and evaluation. Follow up with presentation and reporting to management. • Ensuring team compliance with (inter)departmental procedures for registration

• Providing solutions and feedback for problems for customers of Google related to their advertisements and payments. Issues included account recovery, verification of fraud claims, payment clarification, arranging for chargeback, clarifying advertisement contents issues • Optimising advertisements and campaigns • Training and assisting new team members

• Organiser bi-annual conferences of up to 800 people; visiting sites, organising programme, contacting speakers, writing/editing programme book, trouble shooting on location • Editor monthly magazine; contacting writers and publishers, maintaining deadlines, editing articles • PR; streamlining public, private and professional enquiries to the appropriate sources • Public information; publishing and editing online public information by means of html programming and editing

Medieval language and culture