Armands Ernstsons

Main responsibilities: To Set up Operation Related Services, Manage and Develop division/ Create, maintain division processes/ Replaying to Clients reclamations/ Ensuring information for Clients invoicing is available, invoices paid on time/ Holding targets, development discussions with team, team competence development/ Ensuring KPI's /SLA's are achieved/ exceeded in line with agreement conditions and Clients happy with service/ Taking part in RFP’s, RFQ’s, Agreement preparation/ Managing P&L

Set up Customer Service Desk and Develop services/ Create and maintain Service Desk processes// Coordination and control of service desk operations in Pan-Baltic region level for 1 of 1st Client and international client operations, Promoting cooperation between Service Desk teams in Fin-Baltic level, Preparing and submitting Clients reports/ Replying to Clients reclamations, Ensuring information for invoicing is available on time and paid on time/ Ensuring KPI's, SLA's are achieved and customers satisfied