Dipl.-Ing. Arshia Rashidi

As a Senior Technical Support engineer at TECNOTREE Corporation which develops and supplies messaging and charging solutions for operators and service providers. • Experience in deep data analyzing, coding, troubleshooting, and complicated reporting (PL/SQL). • Worked on MongoDB database concepts such as locking, transactions, indexes, replication, schema design.

• Administration of Linux servers and maintenance of software and databases (Oracle). • Keeping service performance based on KPI and service level agreement (SLA). • Providing root-cause analysis (RCA) to customers. • Troubleshooting and administration of SUSE /ATAE/E9000 OS and server boards’.

Project delivery: IPTV | CDN | Cache • Coordination with the customer manager ensuring customer satisfaction and developing customer relationship, also reporting, monitoring key items. • Followed up acceptance phase activities including QA, PAT, PAC, FAC procedures until sites get handed over to the VAS maintenance department and finishing the project. • Controlled and optimized service delivery performance (Operational KPIs, Time, Scope and Quality).

•Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems. •Troubleshoot networking issues - TCP/IP, DNS, DHCP, Layer 2 and Layer 3 network devices, active directory and windows server.

Master’s Degree, Information Technology – Network - Grade: 89.25 %. Working on SDN controllers to achieve best practice on placement of SDN controller.

Bachelor’s Degree, Computer Software Engineering - Grade: 75 %. Strong knowledge of object-oriented programming and application development tools using C#, .Net, JAVA.