Arsida Gjeka
Angestellt, Costumer Manager, hello.de Berlin GmbH
Hamburg, Deutschland
Werdegang
Berufserfahrung von Arsida Gjeka
Bis heute 4 Jahre und 5 Monate, seit Feb. 2020
Costumer Manager
hello.de Berlin GmbH
Accepting video calls and comparing the caller with an identification document Verification of national and international identification documents and their security features Communication with end cusomers of leading European credit institutions and payment providers Use of the software to carry out the identification process and maintenance of the corresponding customer managment system Detection and documentation of attempted fraud
9 Monate, Sep. 2017 - Mai 2018
Department and Program Coordinator
Metropolitan Tirana University
Schedule maker, creating and organizing class and exam schedules Writing and preparing official documents and announcements Communication between department and administrative staff Program coordinator, being informed about students problems and finding a solution Preparation of weekly reports about meetings, events and daily tasks
1 Jahr und 5 Monate, Jan. 2017 - Mai 2018
Assistant Lecturer
Metropolitan Tirana University
Seminars and Laboratories in some courses of Computer Engineering program Assistant of foreign professors during lessons Communication between department and all Academic staff of the university Calculating every semester the courses load Evaluating the documents of students who wanted to transfer their studies at MTU Huge contribute about an Accreditation process and opening new programs by assisting in preparing the necessary documents for Ministry
5 Monate, Sep. 2016 - Jan. 2017
Marketing Specialist
Metropolitan Tirana University
Online marketing on social networks for professional training Event organisation such are open lesson or seminars Data entry and data processing on data bases Part of event organisation such are conference, symposium and graduation ceremonies
5 Monate, Juli 2015 - Nov. 2015
Career guidance advisor
Metropolitan Tirana University
Providing appropriate help and advice Liaising with high schools Promoting and marketing services writing careers action plans and reports Data entry and data processing
1 Jahr, Aug. 2014 - Juli 2015
Back office specialist
Frontline Call Center
Data entry Costumer care Writing reports
6 Monate, März 2014 - Aug. 2014
Team Leader
Frontline Call Center
Coordination and hard work stimulating, always goal oriented Preparing daily and monthly selling reports Keeping records of all conversations of my agents
1 Jahr, Apr. 2013 - März 2014
Call center agent
Frontline Call Center
Ausbildung von Arsida Gjeka
1 Jahr und 10 Monate, Okt. 2014 - Juli 2016
Telecommunications engineering
Metropolitan University of Tirana
Thesis title: Performance of roaming service in 3G and 4G networks during location update.
3 Jahre und 6 Monate, Okt. 2009 - März 2013
Telecommunications engineering
Polytechnic University of Tirana
Sprachen
Englisch
Fließend
Italienisch
Fließend
Deutsch
Fließend
Spanisch
Gut
Albania Mother Tongue
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