Ashley Hess PMP
Bis 2019, Senior IT Business Analyst, LeapPoint
Hamburg, Deutschland
Werdegang
Berufserfahrung von Ashley Hess PMP
Bis heute 4 Jahre und 9 Monate, seit Sep. 2019
IT Project Manager
CTAC
1 Jahr und 7 Monate, März 2018 - Sep. 2019
Senior IT Business Analyst
LeapPoint
2018 - Present: - Product Development Support and Configuration Expert for JumpSeat, LeapPoint’s digital learning platform - User story development, user acceptance testing (UAT), bug tracking - Customer support management - Knowledge base development and maintenance - Sales and marketing support - Develops custom training content and deployment support for clients
4 Jahre und 2 Monate, Feb. 2014 - März 2018
IT Business Analyst
LeapPoint
2014 - 2018: - Served as the lead System Administrator, Helpdesk Analyst and Trainer for the MCC Management Information System (MIS) - Created reports, tracked service tickets - Worked between web development team and business stakeholders to develop and fulfill requirements - Trained DC-based and foreign-based (Africa, Latin America, Central and Southeast Asia) software users - Produced training manuals and business process documentation - Performed User Acceptance Testing (UAT)
4 Monate, Mai 2012 - Aug. 2012
Resource Management Intern
Organization for Security and Co-operation in Europe (OSCE)
- Sat on the finance and budget committee of the OSCE (Organization for Security and Cooperation in Europe) on behalf of the United States - Wrote a series of extra-budgetary requests for humanitarian and diplomatic field missions, project resulted in $2.5 million - Managed task orders and recruitment of consultants via PAE-REACT
Ausbildung von Ashley Hess PMP
3 Jahre und 10 Monate, Aug. 2009 - Mai 2013
International Relations
University of Mary Washington
Development Economics, Foreign Policy, Business German
Sprachen
Deutsch
Gut
Englisch
Muttersprache