Ashvin Gidwani
Angestellt, Portfolio Lead: Client Success (Salesforce Commerce Cloud) , Hamburg, Germany, Astound Commerce
Hamburg, Deutschland
Über mich
A VERSATILE DIGITAL LEADER: END-2-END DIGITAL SOLUTIONS An experienced digital professional with 17 + years of rich hands-on proven global sales, consulting and account management experience with world class software and services firms. Your “Trusted leader and advisor for sustainable digital growth” with a successful track record of implementing robust digital processes and technology-powered platforms for top tier multinational and enterprise accounts. Commercially and client centric minded with a highly strategic, practical, and collaborative approach to working with cross functional teams
Werdegang
Berufserfahrung von Ashvin Gidwani
Bis heute 1 Jahr und 10 Monate, seit Sep. 2022
Portfolio Lead: Client Success (Salesforce Commerce Cloud) , Hamburg, Germany
Astound CommerceManage a team and commercial responsibility for accounts across Germany, Switzerland and Italy • Responsible for upselling and cross selling Astound Commerce’s breadth of services across accounts (strategic consulting, advisory, technology and marketing services). • Managing relationships with the software partner ecosystem, collaborating on joint account plans to sell software and services on existing and new accounts.
10 Monate, Juli 2021 - Apr. 2022
Lead – Centre of Excellence (COE) at Syzygy, Hamburg, Germany
SYZYGY Deutschland GmbHConceptualized and implemented a COE focused on ‘outsourcing as a model.’ Identified business opportunities improving both ‘top line’ and ‘bottom line’ efforts. Manage delivery of projects in collaboration with teams in Germany and offshore teams. • Responsible for quality assurance and delivery cadence. Presentation of business benefits and case studies to Syzygy Performance senior managemen
2 Jahre und 2 Monate, März 2019 - Apr. 2021
Sr. Principal Customer Success & Marketing Lead
Salesforce Marketing Cloud
Took accountability with a team of 4 for the west of India and managed >$200K > $1Mil worth clientele for Salesforces’ CORE (Sales, Service & Marketing Cloud). Advocated digital best practices and built C-level relationships with key stakeholders. Oversaw implementation and delivery along with driving adoption of Salesforce technology. Successfully identified $3 Mn in up-sell and cross-sell opportunities (90% closure) and achieved 100% on renewals.
Tasked to build and grow strategic accounts across the West and South of India. Analyzed existing processes, combined solutions, and value sold digital experience packages to C-suite organizations across multiple verticals which drove revenue, optimized costs and mitigated risks. Grew pipeline by 4x and exceeded targets by 125%.
4 Jahre, Mai 2014 - Apr. 2018
Senior Customer Success Manager at ADOBE SYSTEMS
Adobe Inc.
Played an instrumental role in growth trajectory, being the part of the EXPERIENCE CLOUD PILOT TEAM Championed cross-functional teams, ensured implementation & adoption Drove use-cases & showcased investment value of Marketing Cloud Managed book of Business in excess of $30 million. Fostered top clients across e-commerce, BFSI, Tourism & Hospitality, Retail Telco Achieved 100% renewal rate on all cloud applications. 2016 APAC Customer Success Manager of the Year - Presented at Sales Kick Off in Las Vegas
1 Jahr und 1 Monat, Mai 2013 - Mai 2014
Head of Strategy & Delivery
Freemont Digital
Provided a range of digital solutions to clients via robust strategies and lead a team of 25 (Account Management, Creative, Content and Technology) Took charge of web design & build, customer service, query resolution, social engagement & lead-gen for clients (e-com, Organics, Taxi Service, Retail, etc) Achieved 125% growth in revenue through new brands & innovative solutions
6 Monate, Dez. 2012 - Mai 2013
Manager - Online Sales at COMMONWEALTH BANK
Commonwealth Bank of Australia
Led customer acquisition for Credit Cards online (web + chat) right through to processing and activation Owned the strategy around content optimization, using web analytics as the basis, and improved conversions online. Drove media buying & creative strategy based on analytic insights (+60% percent) Ran campaigns around activation and adoption (+45% percent increase) YOY increase in conversions - 85 % (public site) & 65% (Secure site)
Privileged Employee no.2 for Accenture Australia’s Digital foray, and took charge of several assignments across APAC, playing diverse roles: Bupa Australia (Engagement Lead): Prepared capability assessment model against the governance. Optimized Media to maximize e-commerce conversions and proposed an initiative based 5-year business case
Media Planner & Buyer for the prestigious brands various brands e.g., Jaguar Proposed ad-hoc online strategies to complement business cycles & evolving technologies along with Financial planning, to ensure maximum ROI and Campaign Management end- 2-end
Ausbildung von Ashvin Gidwani
Bis heute 3 Jahre und 3 Monate, seit Apr. 2021
Marketing
brand University Hamburg
Bis heute 3 Jahre und 3 Monate, seit Apr. 2021
Marketing
brand University Hamburg
2 Jahre und 6 Monate, Apr. 2002 - Sep. 2004
Marketing & International Business
University of Technology Sydney
Sprachen
Englisch
Muttersprache