Assad Hijjah

Manage BSS budget (prepare the budget and all related budgeting tasks and routines) Managing technical communications, contract and agreements with BSS vendors Prepare BSS strategic plans (including BSS digitization & technological investments Perform the performance management for BSS team Following up the team and systems performance KPIs and put and implement stabilization and enhancement plans. Participate in solution architecture for new products and campaigns

Manage BSS (billing , charging and customer management) daily tasks and team resources Work as single point of contact between IT and other business departments for new products , campaigns and services (Demand management) Billing system stability and administration tasks Products and campaigns implementation 2nd and 3rd line support Building work & cross functional process with business departments

Manage billing daily tasks and team resources Work as single point of contact between IT and other business departments for new products , campaigns and services (Demand management) Products ,campaigns and services implementation on billing system Billing Run 2nd and 3rd line support for customers issues. Building work process and instructions for work tasks and operations Building cross functional process with business departments Manage consultants and local support team

Configure new rate plans, new offers and campaigns, customer notifications and system routines, Billings run activities, develop and improve system logic Testing and applying patches. Prepare business change requests, Phase II products activities Solving customer’s problems, following up TT with vendor. Working in Pre-launch activities, Review solution design and perform all testing phases(UAT,PAT,SAT) Build billing operation process and procedures.

Issuing Billing and revenue assurance reports and Cognos(Reporting System) administrator. Billing reports (System reports, Marketing, Customer care, Finance ,Top management and Statistical reports) Revenue Assurance reports: Bill Run Accuracy CDR’s and EDR’s Processing, Rating Validation/Accuracy, Financing Reconciliation

Executive Masters Of Business Administration (EMBA)