Aysegul Acarsoy Ozkan
Angestellt, Sales & Customer Care Manager, Dr. Serkan Aygin Clinic
Hamburg, Deutschland
Über mich
I am a German Job Seeking Visa Holder (Arbeitsplatzsuche) and ready to work officially from March 2024. Educationally, I graduated from Trento University in Italy, specialising in Foreign Languages for Business and Tourism in 2008. As I navigate my career path, my primary goal is to continue contributing to the growth and success of organisations in dynamic and challenging environments. I aim to leverage my leadership skills, linguistic capabilities, and diverse industry experiences to foster innovation and excellence in every role I undertake. Seeking opportunities in which I can make a meaningful impact, I aspire to further develop my expertise in sales, customer care, and team management. In the long term, I am enthusiastic about taking on leadership roles that allow me to shape and implement strategic initiatives, ultimately contributing to the overall success and sustainability of the organisations I serve.
Werdegang
Berufserfahrung von Aysegul Acarsoy Ozkan
Bis heute 5 Jahre und 8 Monate, seit Nov. 2018
Sales & Customer Care Manager
Dr. Serkan Aygin Clinic
Managing clinic visits and surgeries for patients from Italy, Spain, Romania, and Czechia, overseeing a team of 12 interpreters. Coordinating pre-op inquiries from global clients, focusing on Italy and Spain. Facilitating communication between doctors and patients, selling comprehensive packages encompassing transfers, hair transplants, and aftercare services. Also promoting diverse aesthetic treatments and facilitated cross-sales at Doku Medical, founded by Dr. Serkan Aygin.
1 Jahr und 2 Monate, Okt. 2017 - Nov. 2018
Sales Representative
matesa tekstil
- Built relationships with new customers while retaining existing customers, helping to increase annual sales. - Followed up on the production process of all customers’ orders. I am sending samples of each production in order to get approval before the shipment. - Forwarded customer criticism for each production and helped to increase the quality and on the other hand decreased the range of mistakes and defective products in terms of quantity.
2 Jahre und 5 Monate, Juni 2015 - Okt. 2017
Merchandiser
Jolis Textile
- Managed the buying process of raw materials from numerous textile producers in order to optimize the garment cost. - Played an important role as a bridge between the main office in Italy and the production in Turkey in terms of translating the clients’ needs to the producer factory avoiding any kind of misunderstanding that can affect the quality of the product.
1 Jahr und 1 Monat, Jan. 2014 - Jan. 2015
Senior Consultant
Meridian Tourism Agency
- Assisted clients in finding travel package deals for their needs and provided assistance before and during their trips. - Provided necessary land services and booking for accommodation, local tours, and transfers.
1 Jahr und 3 Monate, Juni 2013 - Aug. 2014
Reservation and Sales Agent
Exas Travel
- Issued tickets for international boat trips between Bodrum and Kos. - Arranged necessary documents required for traveling and delivered them to port authorities for each traveler. - Helped clients in getting a daily visa to travel from Turkey to Greece. - Provided necessary information to clients in getting a daily visa to travel from Turkey to Greece.
1 Jahr und 1 Monat, Jan. 2013 - Jan. 2014
Reservation and Sales Agent
Kosone Travel
- Organized the most suitable itineraries based on available travel routes. - Ensured that all the flights, ground transportation, hotel reservations arranged accurately provided assistance when it is necessary during clients’ stay in Kos.
6 Monate, März 2012 - Aug. 2012
Travel Consultant
InS Events and Luxury Travel
- Created tailor-made luxury holidays to suit clients’ needs ensuring that all administrative terms and conditions are adhered. - Ensured all bookings and reservations are processed accurately.
3 Jahre und 2 Monate, Jan. 2009 - Feb. 2012
Sales Representative
matesa tekstil
Ausbildung von Aysegul Acarsoy Ozkan
5 Jahre und 1 Monat, Sep. 2003 - Sep. 2008
Foreign Languages for Business and Tourism
University of Trento
Awarded the international student full scholarship provided by the Ministry of Foreign Affairs in Italy.
Sprachen
Englisch
Fließend
Spanisch
Gut
Italienisch
Fließend
Türkisch
Muttersprache