Balajiram pollapalle

•Leading a Team of 6 resource for production support and Enhancements •Coordinating with Master Data and Purchasing Team related Incidents •Resolving Promotions and Pricing Team Incidents •Attending CAB meeting to submit and close Change Requests for approval •Scheduling and managing team for shift tasks •Analyzing and updating root cause for routine tickets held - RCA •Preparing SOPs for regular Incidents and training Team members

•Involved in Project scope, Realization, Unit Testing, UAT, Go-Live and Post rollout •Prepared configuration documents for Master Data like Site, Article, Assortments, Pricing and Promotions •Prepared Functional Specifications for Configuration documents and Reports •Reports – Query, Interfaces between POS and ERP, Data Conversion – LSMW •SRS shipment document Testing for Each site •Build new Distribution Chains and created Canada Stores and DCs •Created new Assortments for Canada Stores

•Solving tickets within Stipulated time which get logged on to helpdesk •Prepared Functional Specifications for CR’s and Enhancements Issues •Prepared Functional Specification for creating and changing Reports •Analysis of issues in case of change requests or new developments •Periodic business meetings with client regarding business requirements •Contribution to improve Retail business scenario validations depending on frequent issues raised by client

Commerce Accounting Computers Systems Computer Applications

Marketing Retailing Finance

Computer Applications Commerce Accounting