Bettina Sasvári

Product Owner of the Customer Order Management component in eCommerce - Setting up product strategy and road map - Requirement analysis and management - Establishing the defect and request management process - Product and sprint backlog management - Moderation of the refinements and sprint plannings - Preparing and participating at PI plannings (SAFe) and other cross team alignments

For the Toll Charger Communication Manager component, the customer portal and the Second Line Helpdesk system of the Europe-wide Toll4Europe truck tolling system. As Product Owner: - End-to-end feature go-live management - End-to-end analysis of change requests - Responsible for staffing and teambuilding As Product Manager: - Creation of draft and fine concepts - Optimization of the work processes between the internal helpdesk, hardware, finance and development team

Launch of a Heatmap Big-Data solution in the department of portfolio renewal. - Market analysis, business modeling, pricing, marketing - Implementation of a pilot program with two large enterprises - Contract management with supplier - Organization of a hackathon (coding competition) for portfolio renewal - Cross-functional communication with customers and partners ( IT, sales, legal, marketing, management)

Business process optimization of SME customers through process modeling, design and implementation in a startup environment. - Giving advice on how to implement the CRM system - Discovering job stories, improvement points to reorganize sales and client management processes - Scrum based project management during system implementation - Performance evaluation with CEO-s, discovering further improvement points, business development - Delivering workshops for companies about the CRM’s business benefits

Supporting the relocation of the light bulb production as well as its packaging technology from the USA to Hungary. - Negotiation with production, marketing and suppliers about the final solution. - Creation of SAP and Excel databases for the final products and for project tracking. - Cooperating with Product Managers, US colleagues, Technology, Factory, Suppliers and the Design agency - Extra activities: Women’s network, GE volunteers, Supporting job fair appearance

Supporting the SME segment Sales Account Managers during granting of credits - Customer service, transaction documentation, data structuring and management - Extra activities: Leading the employer branding project, Founding the Intern club, Supporting selection interviews; Supporting AC preparation of the Banking Leadership Program