Bianca U. Kreß

Einführung von standardisierten und optimierten Prozessen Entwicklung der Change Management Methode (ADKAR) Implementierung einer neuen ‚Digital Workplace and Collaboration’ Initiative Verantwortung für Neu-Zertifizierung der Prozesse gemäß ISO 9001:2014 Definition des firmenweiten Lean Six Sigma Programms Senior Business Sponsor für „Microsoft SharePoint“ Implementierung eines Prozess Management System

Leitung der Service Governance für „Global Services“ Definition und Einführung von KPIs, Ergebnis- und Qualitätskontrolle Integration der Produktentwicklung in Südafrika und des Shared Service Center in Indien Einführung von Event- und Prozessautomatisierung im Service management Implementierung des entwickelten KPI Management Frameworks für alle Operationscentern Effizienzsteigerung der Reporting Teams um 35% durch zentrales Data Warehouse

Auszeit zum Reisen durch Neuseeland und Australien

Verantwortung für Projekt Budget von £120m Aufbau eines Enterprise Project Management Office Verbesserte Investment Governance trug zur Verlagerung von £40m Investitionen bei Effizientes Portfolio Management mit unternehmensweitem Resource- und Risiko-Management Implementierung des globalen Benefit Realisation Frameworks und Benefit Tracking für Top 20 Projekte 20% Effizienzsteigerung durch Einführung eines Workforce Management Systems für alle Projektteams (1500+ Mitarbeiter)

Programme Director for Simplification of Quote to Order process (Sales and Back office) with objective of substantial process and system improvements (unit cost reduction by 50%) as well as organisational and behavioural change to simplify the way customers do business with Colt and therefore enable growth in transactional services business; Responsible for leadership of programme from business idea and initiation to business case approval by Executive Board and programme execution

HR Operations Director responsible for - HR Stakeholder management - Implementation of programmes to support the HR strategy; Implementation of HR Operating model (focus on tier 0 and tier 1) - HR Process Excellence and Process Improvement initiatives - HRIS/ HR Systems and relationship management with suppliers - HR management reporting and Business Intelligence - Global Payroll project

Programme Director for company wide Strategic Change Programmes

Responsible for - Operations Change Management team and change control - Management of Operations Reporting team - Management of Business Systems team (interface between Operations and IT) - Data Management team; Data cleansing initiatives - Business Analysis team and SLA Management initiatives - Operations Project Management team - Operations Quality Assurance and audit; ISO certification

- Centralisation and set up of central global Operations Management Reporting, Offshoring to India and set up of India SSC - Management of interface between Operations and IT, set up of Business Systems team and Key User communities - Data Management and Data cleansing responsibility for Operations - Ownership for Business Analysis and continous improvement initiatives -------- 6 month secondment to India in 2005

Telekommunikation + Controlling