Brenda Schafer

Angestellt, International Result Consultant, Cohen Brown Management (Europe) Ltd.

landgraaf, Niederlande

Fähigkeiten und Kenntnisse

increase and sustain peak performance by embedding

To ensure results

I consistently monitor and track performance in or

Bis heute 16 Jahre und 10 Monate, seit Sep. 2007
International Result Consultant
Cohen Brown Management (Europe) Ltd.
Experienced international financial services consultant with more than 29 years in sales-and-service cultural and behavioral change, specializing in consulting and training processes for management, front-line, support/customer service units and call centers.
3 Jahre und 9 Monate, 2004 - Sep. 2007
Sales Consultant/ Coach
ABN AMRO Bank N.V.
Training and coaching of managers and employees in achieving Sales & Service results • Coaching of managers in leadership skills,Coaching of employees in sales & service skills • Training and implementing of a leadership process nationwide, Training and implementing of a sales & service process • Achieved an increase of sales effectiveness in the region; in nine months from 122 % up to 184 %
2003 - 2004
National Branch Coach
ABN AMRO Bank N.V.
Training and coaching branches in attitude and behavior • Ensure excellent service to customers • Coaching branch managers and employees
1985 - 2003
Several positions
ABN AMRO Bank N.V.
Management assistant • Manager Services • Branch Manager • Adviser • Teller and Host

Coaching and Training People

communication

Visiting and learning from different cultures and different countries

swimming

reading

my family

21 Mio. XING Mitglieder, von A bis Z

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