Bryan Gervais

- Change Management Process owner - Define and apply change management process, policy and tools. - Create and implement change management strategies. - Complete change management assessments & audits. - Identify, analyze and prepare risk mitigation tactics. - Define and measure success metrics (KPIs) and monitor change progress. - Manage the change portfolio. - Provide input, document requirements and support the design and delivery of training programs for IT processes.

Global/European Staff appraisals, performance management, recruitment and development for global helpdesk team (12) and Tier 1 Outsourced service desk (13). Design and maintenance of processes and procedures. Designed monthly reporting metrics to senior business leaders. Global responsibility for desktop/laptop builds, maintain inventory levels for both hardware and software, Network, System optimizations Project management.