Celine Benz

- Planning the scope of the event, including time, location, and cost - Coordinate event services such as rooms, transportation, and food service - Inspect venues to ensure that they meet the client's requirements - Review event bills and approve payment

- Acting as the point of reference for guests who need assistance or information -Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel - extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations - Arrange events, excursions, transportation etc. upon request from hotel residents - Respond to complaints and find the appropriate solution

- customer service - providing hotel guests with above-and-beyond service to ensure their experience will be worth remembering - VIP check in and check out - giving each guest a personal recognition - review the arrival list daily and assist in preparing and distributing welcome amenities - complaint handling

Trainee as Hotel professional