Dr. Chiara Acocella

Managing and controlling the operations of the restaurant, ensuring the proper functioning of the restaurant itself and its profitability. Coordination and personal management, Assistant Manager training. Partition and Supervision of assigned Manager tasks. Planning shifts and holiday program, to maximise profits and saving on labour costs. Processing labels for payroll preparation. Inventories and Orders. Perform Quality Verification and Quality Control in accordance with Burger King's Operating Standards.

Shift management and front-line personal co-ordination, assigning responsibilities and giving operational guidance on day-to-day activities, ensuring all workstations are covered in their shift. Resolving routine operational issues, referring to the Store Manager for more complex issues. Applying company procedures and operations to verify compliance with Burger King standards. Crew training. Cash fund management and assuring accuracy of cash records during every shift. Support business sales activity.

Customer service assistance during phone calls for Wind-Infostrada. Resolution of phone bills problems, pricing plans changes, passing from other operators to Wind. Selection of dedicated rates based on customer needs and requests.

Propose deals dedicated to light / gas contracts (Edison Energia) and fixed-line ones (Wind Infostrada) to small / medium-sized businesses. Prepare personalized estimates, negotiation phase, contract draft and final contract at the end of negotiations.

Telephone interviews aimed at medium / large enterprises, throughout the national territory, in order to propose them dedicated economic and financial coverage on the distributed insert with the newspaper "Il Giornale".

Shop assistant. Setting up and preparing shiop windows. Cash transactions processing. Customer support based on customer specific requirements.

Automation of Industrial Processes, Organization and Management of Human Resources, Advanced Production Systems, Corporate Structure, Production System Maintenance, Corporate Finance, Project Management Methods.

Mathematical Analysis I-II, Business Management, Fundamentals of Computer Science, Foundations of Operational Research, Automatic Controls, Industrial Installations, Energy Management, Applied Mechanics, Manufacturing Studies, Industrial Logistics, Innovation Project Management, Marketing.