Chinonso Okeke

Pro-active monitoring (DB Schenker World Wide Online Data Network) SWORD, B2Bi, SHIELD and Scintilla systems. Execute shell scripts on Linux server to correct EDI processes routed to error. Monitor system performance on Icinga and Kibana and advice on a course of action for resolution. Analyze tickets assigned from the Service Desk or team lead and recommend a course of action for resolution. Ticket handling on ServiceNow according ITIL/internal processes and SLAs

Coordinate IT operation and support of business applications Server and system administration IT Infrastructure management. WAN and LAN maintenance and management. Microsoft Outlook and office 365 installation and configuration Troubleshoot system and network problems, diagnose and solve hardware or software faults. Provide day to day IT support services to colleagues, departments and field operatives with IT needs.

Providing of first and 2nd level support to resolve all IT related and technical issues across three branches of FCMB. IT Infrastructure management across the three branches of FCMB. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Troubleshoot LAN and WAN network connectivity issues. System maintenance including: Hardware maintenance and troubleshooting Timely resolution of all issues within the allotted SLA.