Christian Pippo

Head of Quality Department (10 employees) Intensive application of LEAN, Process Audits, 8D, FMEA , Root Cause Analysis, 5Whys, Pareto, CAPA for Production and Business processes Lead auditor for internal and external Audits Failure analysis and processing of complaints Lessons Learned Sharepoint data-base for all Alstom companies Balance Score Cards und KPI’s Compliance with ISO 9001:2008,14001 and OHSAS 18001, ASME Workshops moderator and Training of the employees on the QMS

•Head of the quality department (4 employees) •Creation of Quality manuals, Q-Policies and Q-Standards •Obtained the ISO 9001:2000 certification by TÜV Süd •Optimization of the main processes, procedures and reporting •Execution of External and Internal Audits •Lead CAPA (Corrective Actions, Preventive Actions) Key Achievements •Maintained ISO 9001:2000 over 4 years •Significant improvement of the management and in the performance of the processes of Kavo Dental GmbH

•Lead the department Kavo Dental Service(18 employees) •Leadership of the Kavo Dental repair center •Strategic realignment of the service organization •Qualification of the dealer’s service engineers •Failure analysis and processing of complaints •Management by Objectives (MbO) and Key Performance Indicators (KPI´s) Key Achievements •Achievement of 94% service efficiency measured by KPIs •3 Mio € growth in service incomes in 2008 •25 % annual growth in service revenues

•Manager of Customer Service department and After-sales departments •Disciplinary management of 10 team members •Development and implementation of service strategies for the foreign subsidiaries of Eurodent •Operational support of foreign direct and indirect service organizations •Organization and holding of training seminars for service technicians mostly in English •Creation of new technical documents •Creation of a interactive spare part platform: CD catalogue, order spare parts via intranet.

Responsible for: •Restructuring of the Sales area in Italy •Sale of filtration systems through 20 sales representatives •Sale of the filtration systems to end customers •Development of customers portfolios •Technical training for sales representatives •Sales training for sales representatives •Monthly reporting to the German and Danish Headquarters •Representing CJC Karberg & Hennemann GmbH at fairs

Responsible for: •Specification of customer requirements •Calculation of the components of the thermal and mechanical stresses •Formulation of the construction processes and coordination of these with the production experts •Testing of the produced parts, together with the quality department •Continuous communication between customer, engineering, production and quality departments

Energy, transportation, cogeneration

Maths, Science