Christian Schmid

- Leading a global Project Management Office team with focus on transition and business improvement projects - Introduction and continuous improvement of customer experience initiatives designed to fulfil the company’s visions and to measure client satisfaction - Major and highly successful outsourcing initiatives

- Centralisation of the operation units in Asia from 9 to 2 hubs combined with efficiency gains and massive cost reduction - Complete unbundling of the service chain and implementation of a new target operating model with aligned service standards and process automation - Acted as Business Integration Lead to ramp up and lead an IT initiative to identify automatable processes and prevent errors - Building up of a global cross-functional Shared Services center, introduction of skill based workflows

- Heading the Global Fulfilment team with over 50 staff plus another 80 staff via matrix-organisation in 13 offices across the globe - Re-organisation and IT-optimisation as well as continuous improvement in a rapidly growing technical, complex and very competitive environment - Massive growth of turnover with significant leverage effect on operating costs through efficiency and effectiveness

CAS in Requirements Engineering 2013 CAS in Process Management 2013 CAS in Management and Leadership 2014 CAS in Consulting and Communication 2014 CAS in Change Management 2014