Christopher Say

Assists in the tracking of unresolved cases to ensure their successful completion or escalation to the appropriate individuals or organizations based on established guidelines and procedures. Assists in the process of improving internal procedures and client deliverables. Participates in projects that may include specific topics or areas of interest relevant to customer needs or in support of analyst/senior analyst tasks.

Work in the SOC monitoring customer environments. Provide superior customer service by being courteous, knowledgeable, and professional. Troubleshoot network connectivity issues across a wide range of devices. Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support. Monitor the operational support systems to proactively identify service impacting events relating to IT networking.

User support and customer service; being available to quickly diagnose and understand technical issues and resolutions during normal operational business hours. Provides timely response to all issues, updates internal customers on status, solicits additional information, if needed, and troubleshoots issue if appropriate. Provides timely response to all issues, updates internal customers on status, solicits additional information, if needed, and troubleshoots issue if appropriate.

Engage customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service. Communicate to customers what’s possible with technology. Help answer questions and resolve customer issues.

Developing, integrating, and deploying solutions across a enterprise. Usage of IT solutions appropriate to the organization’s mission, goals and objectives. Knowledge of hardware and technical software operations for medium-sized business computer locations. And usage of Microsoft Suites ranging from Office, Windows OS and Windows Server.

Minor in Psychology