Connor Bryant

• Provided accurate trip information to prospective customers through phone, email, and face to face interactions, while ensuring that sales opportunities were maximized. • Maintained a full and updated knowledge of products, promotions, options, packages, and operational requirements/limitations for the entire company. • Coordinated and prepared operational action plans for all tours departing from Queenstown, while working closely with the operations manager to ensure a seamless execution.

• Consulted and educated customers on our expansive marketplace that consisted of over 20,000 tours, using outstanding customer service and sales techniques. • Executed and coordinated our daily targets and goals with team members across several global offices, ensuring a seamless team transition. • Multi-tasked with a large volume of incoming enquiries and calls while prioritizing tasks effectively to maximize value to the organization.

- Collaborated in a diverse team to maximize guest satisfaction and delivered hotel information concisely and accurately. - Negotiated contract rates with suppliers and tour agencies, while building sincere relationships with decision makers. - Managed all social media channels and implemented a marketing plan for 2018, using Facebook ads and Adobe Photoshop.

- Organized and scheduled property access for 115 agents within the highest volume Re/Max real estate office in the nation, totaling over $1 billion in sales. - Served as the primary intermediary between clients and real estate agents, using excellent time-management skills. - Provided excellent customer service to agents, clients, property owners, managers, banks, etc.

Leeds School of Business, Boulder, Colorado, USA Bachelor of Science in Business Administration with an emphasis in Operations Management Certificate in International Business Achievement: Graduated in the top 10% of my class and GPA 1.14