Cristina Inesta
Bis 2016, Rooms Division Manager, MELIA MARBELLA BANÚS
London, Vereinigtes Königreich
Werdegang
Berufserfahrung von Cristina Inesta
Bis heute 12 Jahre und 11 Monate, seit Aug. 2011
TASK FORCE
New Melia Zanzibar- MELIA HOTELS INTERNATIONAL
TASK FORCE in the new Melia Zanzibar ( Tanzania) from the 23rd May to the 7th June 2011 ( and will be there in October for the Opening), implementing the company standards, SOP’s, Jobs Descriptions, Training grids and training the Front Office Team.
3 Jahre, Jan. 2014 - Dez. 2016
Rooms Division Manager
MELIA MARBELLA BANÚS
Supervision and coordination of Front Office, The Level Reception and Housekeeping.
1 Jahr und 7 Monate, Juli 2012 - Jan. 2014
Front of House Manager
SPORT HOTEL HERMITAGE & SPA
Company: SPORT HOTEL HERMITAGE & SPA *****. Tasks: Organization and coordination of Reception and Concierge Departments, implementing new procedures, projects implemented like Upselling and Cross-selling with very good results and in charge of the training of the Leading Hotels of the World (LHW) standards. We received the results of the LHW audit (August 2013) and we have been admitted as a new member of LHW from September 2013.
2 Jahre und 9 Monate, Nov. 2009 - Juli 2012
Reception Manager
Melia White House Hotel ( Melia Hotels International)
Organization and coordination of the different departments: Reception, Administration, Switchboard and THE LEVEL Reception, recruitment and selection of employees, implement new projects and SOP’s, improvement of all the results: Market Metrix, CRM, Upselling revenue and team building. Leading a team of 35 people with different nationalities and cultures. Performing as Duty Manager in a daily basis from December 2009 and as Rooms Division Manager from December 2010.
4 Jahre und 2 Monate, Okt. 2005 - Nov. 2009
Front Office Manager
Melia Alicante Hotel
: Recruitment and selection of the Reception Staff, coordinating the different shifts of Reception, Concierge and Porters, Guest Services, implementing new procedures that improved the results of Market Metrix, CRM, Mystery Guest, Employee Satisfaction Survey, etc. Leading a team of 20 people.
2 Jahre und 7 Monate, Apr. 2003 - Okt. 2005
Quality Manager
Melia Alicante ( Melia Hotels International)
GSA ( Guest Satisfaction Assurance), Guest Services ( internal and external guests), supervision of VIP rooms and special amenities (attention to detail), complaints handling, responsible of coordinating the Social Committee Projects, responsible of the Recognition and motivational programs for all the employees (more de 200 employees), Induction for the new starters, coordinating the Communication Program between Front line employees and Heads of Department, coordinating the Activities with the Entertainm
Ausbildung von Cristina Inesta
- Bis heute
Turismo
Universidad de Alicante
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen
Catalán
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