Daniel Mutuli

Shooting and Editting of Features and Documentaries

• Oversee the daily operations of a team of 30 Customer Service Representatives, to ensure quality service delivery as per the set key performance indicators, evaluate their performance & report on their progress. • Monitor and evaluate the quality of the Customer service representative’s calls both live and recorded to ensure the client’s quality are met. • Coaching, motivating and training of customer service representatives • Provide administrative & managerial support to the Account Manager, Team Le

Lectured on tours and travel operations, tour guiding and administration.

Museum Guide • Provided customer service for the museum clientele. • Gave information, lectures to institutions and individual visitors. • Handled general administrative duties such as ticketing, filing, and bookings as well as general maintenance and cleanliness of the museum.

Was senior tour guide. Tour guided for the park. Lectured educational parties and institutions visiting the park. Researched, Collected data and helped maintain the upkeep of animals and birds in the park. Tour Company’s liaison person for their German and French speaking tourist. • Participated in identifying, naming and tagging of different bird’s species. • Underwent training on wildlife conservation organized by the park and studied various species of Reptiles, birds, fish, snakes & mammals

Camera and Editing

Air Ticketing and Travel Operations. Customer service