Derrich Schleich

Berufserfahrung von Derrich Schleich

• Bis heute 3 Jahre und 2 Monate, seit Mai 2021

  Quality Assurance Analyst

  HighCoordination GmbH

• 1 Jahr und 7 Monate, Juni 2018 - Dez. 2019

  Senior Product Owner

  PSIber

  • Design new product functionality - screens, reports, integrations and product abilities • Write User Guides and manage the PSIber Academy • Manage the WalkMe project - digital adoption platform • Investigating system issues, recreation and reporting of issues • Analyse client requirements and suggest existing solutions within the platform or gather information for new functionality • Technical support and troubleshooting • Training of high level clients on the platform

• 1 Jahr und 8 Monate, Okt. 2016 - Mai 2018

  Helpdesk Team Lead

  PSIber

  • Investigating system issues, recreation and reporting of issues • Analyse client requirements and suggest existing solutions within the platform or gather information for new functionality • Technical support and troubleshooting • Manage a small team on the Helpdesk • Manage large client queries on software • Test new system functionality and provide detailed feedback to development

• 2 Jahre und 7 Monate, März 2014 - Sep. 2016

  Support & QA consultant

  PSIber

  • Investigating system issues, recreation and reporting of issues • Technical support and troubleshooting • Test new and existing system functionality in a QA environment and provide detailed feedback to development