Dilara Altug

» Being responsible for domestic sales operations and partly export sales » Being responsible for the process of sample orders and contracts » Creating customer complaints and following up the process » Working closely with sales, planning, logistics, quality, finance, import, and production departments regarding all customer-related issues » Being in touch with the planning and sales team about customer forecasts » Taking part as a team leader in the transition to the CRM Tool project

» Preparing the official quotations and following up them » Following up customers’ order process » Being in communication with export and logistics departments in HQ » Being in communication with warehouse to ship customer orders in time » Supporting importation and customs operations by communicating with the customs consultant » Assisting customers about all their needs and dealing with their complaints with the help of technical department

» Preparing the official quotations and following up them » Following up customer orders from start to finish » Controlling stocks including consignment stocks and giving work orders to production » Assisting customers about all their needs and dealing with their complaints » Preparing quarterly sales reports » Being responsible for free zone exports » Exporting; preparing all international documents including letter of credits and arranging the shipment by communicating with external logistics

» Auditing clients accounts and tax returns by quarterly » Preparing the full certification reports » Preparing, organizing and handling all tax documents » Organizing tax works for tax professionals » Providing tax saving recommendation to the management » Managing tax databases » Collaborating with all tax department staff » Solving and correcting client tax problems